Shipping Policy
At RDP Verse, we aim to process and dispatch orders as quickly as possible. Please review the information below regarding processing, shipping and delivery.
Order Processing
Orders are generally processed within 1–3 business days. Processing times may vary during public holidays, promotional periods or other busy periods.
Shipping Costs
We currently offer FREE standard shipping on all orders, with no minimum order value required.
If an optional expedited or alternative shipping service is available for an order, any applicable cost will be clearly displayed at checkout before payment.
Estimated Delivery Times
Delivery times vary depending on the product, destination and shipping provider.
The estimated delivery timeframe applicable to an order may be displayed on the product page, at checkout, or provided with the order information.
Please note that delivery estimates are provided in business days and do not include weekends or public holidays.
Australia, New Zealand & United States
We currently ship eligible products to Australia, New Zealand and the United States.
Availability and estimated delivery times may vary between products and destinations.
Tracking
Where tracking is available, tracking information will be provided by email after the order has been dispatched. Please allow some time for tracking information to become active after receiving the notification.
Multiple Packages
Products in the same order may be supplied from different fulfilment locations. As a result, an order may arrive in multiple packages at different times.
There is no additional standard shipping charge if an order is delivered in multiple packages.
Delivery Delays
Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, customs processing or other logistical disruptions.
We will assist customers with delivery enquiries where reasonably possible.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to change the delivery address.
Customs and Import Charges
International orders may be subject to customs procedures, import duties, taxes or other charges depending on the destination country’s requirements. Where applicable, these charges are the responsibility of the recipient unless otherwise stated at checkout.
Questions About Your Order
If you have questions regarding shipping, tracking or delivery, please contact RDP Verse Customer Support at support@rdpverse.com or through our Contact Us page.