Return Policy

Return Policy

We want you to be happy with your purchase. If there is an issue with your order, please contact us and we’ll be happy to assist.

Change of Mind Returns
If you change your mind, please contact us within 14 days of receiving your order. Items must be unused, in their original condition and, where applicable, in their original packaging. Please contact us before returning an item so we can provide return instructions.

Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and clear photos of the item. We will review the issue and arrange an appropriate solution.

Return Shipping
For approved change-of-mind returns, return shipping costs are generally the customer's responsibility. For faulty, damaged or incorrect items, please contact us before returning the product so we can provide instructions.

Refunds
Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

International Orders
International returns may take longer to process. Customers are responsible for applicable return shipping costs for change-of-mind returns. Any customs duties, taxes or other charges associated with a return may also apply depending on the destination and circumstances.

Exceptions
Some products may not be eligible for change-of-mind returns for hygiene, safety or other reasons. This does not affect any rights customers may have under applicable consumer laws.

Australian Customers
Nothing in this policy excludes or limits rights or remedies available to Australian customers under the Australian Consumer Law.

Need Help?
Please contact us through our Contact Us page with your order number and details of your request.